1. Introduction

Knatteplock understands the importance of protecting your personal information. We have strict policies and security measures in place to protect the information you provide to us.

2. Who is responsible for the processing of your personal data?

The Swedish company Knatteplock AB, reg. No 559365-5664 is the controller of your personal data. Knatteplock's subsidiaries (including joint ventures, franchisees, licensees) and selected suppliers may process your personal data on behalf of Knatteplock and in accordance with Knatteplock's instructions as set out below and are therefore processors of personal data. You may contact Knatteplock at any time; our contact details are set out below.

Knatteplock AB
Herrhagsvägen 116
116 22 Enskede
Sweden

E-mail: info@knatteplock.se

3. Categories of data processed, purpose and legal basis for processing

3.1 General

Below is an overview of the categories of data we process, the purposes for which we process the data, and the legal basis on which we process your data.

3.2 Customer data processed

Contact details

When you make an online purchase, we collect your name, address, email address, phone number, country of residence, date of birth, title (Ms/Mr or other title) and social media account information. All information is not mandatory to make a purchase. We have marked mandatory information on our website with the symbol (*). We use your contact information to (i) process your purchases/orders and any returns, exchanges and complaints regarding your purchase and (ii) communicate with you about your purchase and respond to and manage your questions or comments about our products or services. The legal basis is that the processing of your data is necessary for us to fulfill our contractual obligations to you under the Purchase Agreement. We will retain your data for as long as is necessary for this purpose. We may also process your contact details to inform you about our special events or promotions by email, SMS, letter, telephone and via other social media. The legal basis for this is our legitimate interest in marketing our products to our existing customers. We may use your contact details for direct marketing for up to 12 months after your last purchase, although you have the right to opt out. You have the right to unsubscribe from our marketing messages at any time by clicking on the unsubscribe link included in each message or by contacting our customer service at info@knatteplock.se.

Credit card details

If you make an online purchase and choose to pay by credit card, you will provide your credit card information on our website to complete your purchase. Your credit card information is protected by global character encryption. The legal basis is that the processing is necessary for us to fulfill our contractual obligations to you under the purchase agreement. We will retain your data for as long as is necessary for this purpose.

Previous purchases and returns

If you have registered for an account, we store information about (i) your online purchases and returns. This information includes product, size, price and date of purchase. We also store information about your most recently viewed items so that you can track your purchases and returns by logging into your personal account. The legal basis is our legitimate interest in providing you with the personal account service you requested when you registered for the account. You have the option to log out of your account at any time. We also store information about your contact details and previous purchases and returns for 36 months after purchase to manage returns and/or complaints. The legal basis for this is our legitimate interest in providing a fast and efficient service to our customers after purchase.

Social security number

If you choose to pay by invoice, you may be asked to enter your social security number on our website. Your social security number is submitted directly and is only available to our payment processor, which processes your social security number to obtain a credit report and facilitate your payment. The legal basis is that the processing is necessary for us to ensure the correct identification of our customers for billing purposes and to fulfill our contractual obligations to you under the Purchase Agreement. We will retain your data for as long as is necessary for this purpose.

3.3 Subscription to Newsletter

If you subscribe to our newsletter, we process your name, email address and country for the purpose of sending the newsletter. The legal basis for this processing is our legitimate interest in sending our newsletter to those who have signed up to receive it. You have the right to unsubscribe from our newsletter at any time by clicking on the unsubscribe link included in each newsletter or by contacting customer service at info@knatteplock.se. We will continue to send the newsletter until you unsubscribe from the newsletter service.

3.4 Customer Service

If you have contacted Knatteplock regarding a complaint, return or question, the email or chat conversation will be stored for as long as is necessary to process your case, including a case follow-up within 12 months. Depending on the nature of the matter you are contacting us about, the legal basis may be that our processing is necessary for us to fulfil our obligations under the purchase agreement or membership policy, or that we have a legitimate interest in being able to communicate with people who contact our customer service.

3.5 Anonymized data

It may be noted that we may also use anonymized data for our internal marketing and demographic studies to analyze, profile and monitor customer patterns in order to improve our products and services.

3.6 Consent and Withdrawal

You hereby acknowledge that you have read and understood the contents of this Privacy Policy. If the legal basis for the processing of your personal data is your consent, you consent to the processing of your personal data by Knatteplock in accordance with the terms and conditions contained herein. If you wish to object to any of our treatments or withdraw your consent, please contact us at info@knatteplock.se. Please note, however, that your withdrawal of consent does not affect our right to process your data where such processing is necessary to fulfil our contractual obligations to you and/or to the extent we are required by law to process your data or defend ourselves in litigation, to prevent fraud or abuse, or to enforce our terms. If you withdraw your consent to consent-based processing, we will cease such processing.

4.Does Knatteplock share your information with others?

Knattenplock does not sell or rent our customers' personal information to other companies.

We may share your information with affiliated companies, including joint ventures, franchisees and licensees. Knattenplock may also share your information with selected vendors who perform functions on our behalf, such as fulfilling orders and shipping orders, processing payments, performing marketing services or data management, maintaining our website, distributing emails, sending our newsletter, providing customer communications, and managing our customer database. Where applicable, the personal data you provide will only be processed by these third parties on behalf of Knatteplock and in accordance with Knatteplock's instructions as a processor of personal data. We do not allow our suppliers to use your personal data in any other way.

If Knatteplock and/or its affiliates are the subject of an actual or potential merger or acquisition or similar transaction, we may share your information with potential and actual purchasers and their financial and legal advisors, provided that such third parties agree to maintain appropriate confidentiality.

5. Your rights

In this section, we have summarized your data subject's right of access, portability, rectification and erasure of your personal data, restriction of the processing of your personal data, objection to processing and your right to lodge a complaint with the supervisory authority.

If you wish to exercise your rights, please send us an email at info@knatteplock.se. However, please note that if you wish to lodge a complaint with the supervisory authority, you must contact the authority directly.

Knattenplock reserves the right to retain and process your personal data in accordance with this policy to the extent necessary to fulfill our contractual obligations to you, and to the extent we are required by law to process your data or defend ourselves in a lawsuit, to prevent fraud or abuse, or to enforce our terms.

Right of access

You have the right to obtain confirmation as to whether personal data about you is being processed and, if so, to obtain access to the personal data and information about, among other things, the purpose of the processing, the categories of personal data involved, the categories of recipients to whom your data has been or will be disclosed, and the proposed period for which personal data will be retained (or the criteria for determining that period).

Right to rectification

You have the right to request that inaccurate personal data about you be corrected and that incomplete information be completed.

Right to erasure

In certain circumstances, you have the right to request that we erase your personal data or restrict the processing of your data in the following cases:

If it is no longer necessary for us to process your data in relation to the purposes for which it was collected.

If our processing is based on your consent and you have withdrawn your consent and there is no other legal basis for processing your data.

If our processing of your data is based on a legitimate interest legal basis and you object to such processing and there is no overriding legitimate basis for our processing.

If you have objected to the processing of your data for direct marketing purposes.

If your personal data has been processed unlawfully.

If the personal data must be erased in order to comply with a legal obligation that applies to us.

If the personal data collected relates to a child (under 13 years of age) in connection with an Information Society Services offering.

Right to object - direct marketing and profiling.

You have the right to object at any time to the processing of your personal data for direct marketing purposes, including profiling where it is related to such direct marketing. If you object to the processing of your personal data for direct marketing purposes, including profiling, we will stop processing your data.

Data portability

If our processing is based on your consent or if the processing is necessary for the performance of a contract with you, you have the right to request that the data you have provided to us be made available to you in a structured, commonly used and machine-readable format, and you also have the right to transfer this data to another controller.

Right to file a complaint with the supervisory authority

Please note that you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence or the place of the alleged infringement, if you consider that the processing of your data infringes applicable data protection law.

6. How do I unsubscribe from Knatteplocks newsletters and emails?

If you no longer wish to receive our newsletters or other emails, you may unsubscribe as indicated in each communication, i.e. by using the unsubscribe link included in all newsletters and other emails. You may also contact us at info@knatteplock.se.

7. How long do we keep your data?

We will retain your personal data for as long as is necessary for the purposes for which the data was collected or otherwise processed. According to Section 3 above, we have established the retention period or criteria for determining the retention period for our data processing in relation to the various purposes for which the data is processed. In addition to the retention period specified in Section 3 above, please also note that:

We will retain your personal data for as long as necessary to comply with applicable legal obligations, resolve disputes and enforce our agreements. Legal obligations to further retain data are not affected.

8. Is it mandatory to provide personal data?

When you purchase our products online, we inform you which information is mandatory by marking certain fields with a symbol (*). The provision of mandatory information is necessary for Knatteplock to fulfill its contractual obligations to you, such as processing your order.

9. Children's privacy and legal purchasing age

Knattenplock does not want to collect personal data from anyone under the age of sixteen (16 years). If you are under eighteen (18), we require you to inform and obtain your parents' or guardian's consent before you buy anything or provide any personal data to us at knatteplock.se.

10. Cookies

We use cookies on our website. See our separate policy on cookies.

11. Changes

Knattenplock reserves the right to occasionally make changes to our privacy policies or practices. We will post updated policies on our website, so please check this page from time to time.

Last date for changes: January, 2022.